We will work with you to identify the real IT support issues, ensuring that we provide a service that is appropriate to your business. When discussing your computer needs, we will review with you the particular support requirements for your users PC's, input and output devices, servers, hubs and routers, operating systems and applications.

Computer Support and Maintenance - Additional Services Additional prebooked services are available to help manage the complete system. The following services available are:-

• Hardware Audit
• Software Audit
• Virus Protection Audit
• Data Backup Audit
• Network Audit
• Regular Health Check/Housekeeping/User support Visits
• Computer Training
• Nexxian Internet access support

The data security audits will detail the current procedures, systems and computer problems and give recommendations as to any required action. Part of the recommendations can be to provide regular checks on the integrity of the computer security system. Provision can be made to store and check data backup off site as well as providing external virus checking on all incoming and outgoing e-mails and their attachments.

The software audit will provide an electronic asset register of all the software by machine. It will recommend any action required in terms of computer licensing issues, version control, compatibility issues and recommended standard configurations. The recommendations if accepted can be carried out by our technicians if required.

Health checks can be carried out as part of the overall computer system support. The regularity will depend on the importance and frequency of use of the workstation, server or i/o device. An annual health check can be an important part of problem prevention covering areas such as disk fragmentation and usage, directory integrity, bug fixes and patches.

The information gathered from the audit reports and computer support issues can provide the basis of accurate information to determine what changes to your system in terms of software and hardware updates may be required.

The information can also be used to provide the insight into where larger scale system changes may be needed to improve productivity and avoid bottlenecks. In the event of a disaster, Nexxian is fully equipped to offer a "Disaster Recovery plan.